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| Can vTiger work for a state Senate? |
| Yes, it can do anything |
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23% |
[ 3 ] |
| Maybe, only if you've got a real savvy tech team |
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69% |
[ 9 ] |
| Maybe, but it would require a lot of staff training |
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0% |
[ 0 ] |
| Nope, couldn't accomodate the millions of records |
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7% |
[ 1 ] |
| No, I just don't think it woul meet the needs of such an organization |
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0% |
[ 0 ] |
| No, available segmentation and reporting can't accomodate over 60 different Senator offices |
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0% |
[ 0 ] |
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| Total Votes : 13 |
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 yben Post subject: vTiger for a State CRM?
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Fri Aug 21, 2009 9:38 pm
Posts: 1
Location: New York City
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Hi, I work for the NY State Senate. We're trying to improve constituent services and save taxpayer dollars by upgrading our old CRM to a new, open source one. Can anyone tell me how their experience has been with vTiger, whether it can accommodate a database for state with millions of records and what sort of enterprise quality features it has? We're particularly interested in being able to create workflows, report analytics about use and separating each Senator's data (so it's invisible to others) while preserving the ability to set some global criteria.
Additionally, any insight as to the level of activity in the community and regularity of upgrade and module releases would be greatly appreciated
Anyone who would be willing to talk about this, please feel free to give me a call at 518-860-0665.
Thanks!
_________________
Ben
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joebordes Post subject: Re: vTiger for a State CRM?
Senior Member
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Sat Aug 22, 2009 8:46 am
Posts: 1937
Location: Alicante/Valencia, Spain
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Hi,
I didn't vote "it can do anything" because there are certain market segments that it isn't prepared for. vtiger CRM covers a very ample market segment but no software package can cover the whole range optimally.
I would also like to remark that in the second option, which I have choosen, I would take out the "real". You do need people who understand the product and are comfortable playing with PHP and SQL but they don't have be really savvy.
As to MySQL capacity, it's more a limit of hardware and correctly configuring the database server and vtiger CRM. You shouldn't have problems.
I will go over your other questions briefly and you can keep asking (even privately) if you need more.
> what sort of enterprise quality features it has?
vtiger CRM is enterprise ready, no discussion
> We're particularly interested in being able to
> create workflows,
Can be done, probably not to the level you are looking for but that can be adapted and it's changing quickly
> report analytics about use
vtiger CRM has reporting embedded, it can cover many needs and can be easily extended with external tools to do superior reporting. We have vtiger CRM integrated with Pentaho for OLAP and frequently use BIRT or PRD to launch standalone reports.
> separating each Senator's data (so it's invisible to others) while preserving the ability to set some global criteria.
vtiger CRM has a full user/role/profile system capable of defining access at the field level. You do need somebody who know what he is doing if your requirements are complex
> level of activity in the community
IMHO very acceptable, vtiger team members do a good job
> regularity of upgrade and module releases
Usually long. vtiger CRM has a long release cycle. Which doesn't mean that you can't get your bugs fixed. They are constantly developing and working, they just release few versions.
I would really recommend you contact vtiger and have a talk with them.
Regards, Joe
TSolucio
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stevens Post subject: Re: vTiger for a State CRM?
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Sat Aug 22, 2009 10:32 am
Posts: 97
Location: South Africa
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I have looked at several CRM packages and still cant find anything we prefer to vtiger.
one of the non technical reason I like vtiger is because of the constant development and interaction you get both from the vtiger developers and community memebers.
I would be interested to see what you decide in the end.
Steve
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DavidV Post subject: Re: vTiger for a State CRM?
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Sat Aug 22, 2009 11:52 am
Posts: 52
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| Vtiger makes it easy to add new features without changing the core files. Wich is easy for maintenance. There is also a set of webservices to communicate with Vtiger from external applications.
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brett.hooker Post subject: Re: vTiger for a State CRM?
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Sat Aug 22, 2009 2:48 pm
Posts: 94
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As Joe said above, definitely missing a couple of options on the Poll. Second option without the "really savvy" would be appropriate.
The millions of records would definitely require a MySQL DBA to tune the indexes (and perhaps the SQL statements) to suit your data set; but that is going to be true no matter which database you choose.
The application is very easy to learn; which would be ideal for your broad user base.
Reporting and dashboard is an excellent baseline; but I would love to see a project like yours invest some time/money into beefing up the advanced reporting and analytics in the project. I know the core team would love to be funded to do some work on that.
The 5.1 workflow engine is an excellent platform to build on. You'll find all the basics you'll need in there now. It would be excellent to see org structure based approval hierarchies added; perhaps that is something your project could assist with.
vTiger gets two thumbs up from us, beause it's open, it's evolving, it's easy for users to learn and use, and it has an excellent functional footprint.
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lu_philip Post subject: Re: vTiger for a State CRM?
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Sat Aug 22, 2009 8:41 pm
Posts: 11
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Can vTiger take millions of records? Does anyone have a real life case to share?
I am doing a performance test for 100K - 200K accounts and serialized products. The dashboard and product page take several minutes to load. I have to disable to the dashboard and change one sql of product list view.
The product popup page takes forever to load in the invoice page.
Maybe there are something else...
Please perform some load testing before you make your decision.
Philip
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alex.marenco Post subject: Re: vTiger for a State CRM?
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Sun Aug 23, 2009 4:43 pm
Posts: 17
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| In the U.S. the open source is not used much as in Europe, people are prejudiced against this. I invite you to use the solution vtiger and hire the team as it is an elegant programming and follow all safety rules, I currently use with millions of records and excellent work for me. It is created with the "language of the servers PHP seems to me the best programming language Python above, is a mature language.
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