5.04 customer portal login problems

Comments

• 19 Comments sorted by Votes Date Added
• kurtk

  March 2015 Vote Up1Vote Down

  Hi Everyone,
  
  I don't usually post on forms however I have been messing around with this for ages now trying to get the portal working.
  
  I have just worked it out.
  
  For me it was because I was using an old version of vTiger (1.0) and the portal is sensitive to which version your running.
  
  If you are running vTiger 1.0 like I was, download the customer portal zip file for 1.0. Other wise upgrade your vTiger version to 2.0 and try again.
  
  I hope this helps someone.
  
  Thanks, Kurt.
• maverick_b

  March 2008 Vote Up0Vote Down

  i think that it doesn't connect to database. i don't get incorrect password or username. there is simply a message saying could not connect to server. please contact the administrator.
• maverick_b

  March 2008 Vote Up0Vote Down

  i am getting the following error after enabling debugging
  
  error message
  no transport found, or selected transport is not yet supported!
  request
  
  response
  
  debug
  soapclient2: call: authenticate_user, array, /home/msdmakin/public_html/crm, /home/msdmakin/public_html/crm, , rpc, encoded; endpointtype:
  soapclient2: serializing param array for operation authenticate_user
  soapclient2: in serialize_val: <!-- e --><a href="mailto:[email protected]">[email protected]</a><!-- e -->, user_name, , , , , encoded
  soapclient2: in serialize_val: sjikh2yq, user_password, , , , , encoded
  soapclient2: wrapping rpc request with encoded method element
  soapclient2: endpoint: /home/msdmakin/public_html/crm/vtigerservice.php?service=customerportal, soapaction: /home/msdmakin/public_html/crm, namespace: /home/msdmakin/public_html/crm, style: rpc, use: encoded
  soapclient2: soap message length: 648 contents: <?xml version="1.0" encoding="utf-8"?><soap-env:envelope soap-env:encodingstyle="http://schemas.xmlsoap.org/soap/encoding/"; xmlns:soap-env="http://schemas.xmlsoap.org/soap/envelope/"; xmlns:xsd="http://www.w3.org/2001/xmlschema"; xmlns:xsi="http://www.w3.org/2001/xmlschema-instance"; xmlns:soap-enc="http://schemas.xmlsoap.org/soap/encoding/"; xmlns:si="http://soapinterop.org/xsd"><soap-env:body><ns1:authenticate_user xmlns:ns1="/home/msdmakin/public_html/crm"><user_name xsi:type="xsd:string">[email protected]</user_name><user_password xsi:type="xsd:string">sjikh2yq</user_password></ns1:authenticate_user></soap-env:body></soap-env:envelope>
  soapclient2: error: no transport found, or selected transport is not yet supported!
• prasad.a

  March 2008 Vote Up0Vote Down

  hi,
  
  looks like $server_path and $authenticate_path are not configured in portalconfig.php of customer portal. it should point to url not the directory location.
  
  for more details refer: <!-- m --><a class="postlink" href="http://wiki.vtiger.com/index.php/vtiger_customer_portal_5.0.4_-_user_manual#<a>installation_procedure</a>&quot;&gt;http://wiki.vtiger.com/index.php/vtiger ... re%3c/a%3e</a><!-- m -->
  
  regards,
  prasad
  vtiger team
• tarantella

  April 2008 Vote Up0Vote Down

  i have changed both the portalconfig and the config.inc to match my settings. i dtill get the "cannot connect to server.
  
  whats wrong???
• jaypee

  May 2008 Vote Up0Vote Down

  i modified the email template for customer portal login detail.
  in the body of the email, there is a link "please login here". but this link is pointing to <!-- w --><a class="postlink" href="http://www.vtiger.com/customerportal">www.vtiger.com/customerportal</a><!-- w -->.
  i changed the portalconfig.php and the portal itself is working ok.
  where should i change the templete so the customer can link to our site instead of vtiger.com.
  thanks. <!-- s:shock: --><img src="{smilies_path}/icon_eek.gif" alt=":shock:" title="shocked" /><!-- s:shock: -->
• Asha

  May 2008 Vote Up0Vote Down

  hi,
  

  "jaypee&quot wrote:

  i modified the email template for customer portal login detail.
  in the body of the email, there is a link "please login here". but this link is pointing to <!-- w --><a class="postlink" href="http://www.vtiger.com/customerportal">www.vtiger.com/customerportal</a><!-- w -->.
  i changed the portalconfig.php and the portal itself is working ok.
  where should i change the templete so the customer can link to our site instead of vtiger.com.
  thanks. <!-- s:shock: --><img src="{smilies_path}/icon_eek.gif" alt=":shock:" title="shocked" /><!-- s:shock: -->

  
  in the vtiger source directory, config.inc.php -> you need to change the portal_url variable to get the proper customerportal url in the email notifications.
• jaypee

  May 2008 Vote Up0Vote Down

  many thanks.
  you are awesome!
• kamalakhtar1

  August 2008 Vote Up0Vote Down

  hi maverick_b
  
  whats the error you get when you try to login to the portal?
  
  is it "invalid user and password" or something to that effect?
  
  if thats the case then make sure you have:
  
  1. ticked the checkbox for customer portal user for the contact in admin
  2. assisgned a support timeframe from the global contact edit button
  
  the 2nd point is important if you are getting the above error and solves the problem
  
  regards,
  kamalakhtar1
• anto2812

  August 2008 Vote Up0Vote Down

  hello,
  
  have been trying all morning to resolve this problem but no luck.
  
  i have read various post about it, i have checked my server for curl support and it is enabled.
  the portalconfig.php in configured correctly
  the permissions are set to 755 for folders and 644 for files
  
  help, it's driving me insane as can't see where the error comes from.
  
  thanks
  
  anto