I'm wondering how to get to write some ticket custom fields using SOAP "customerportal" ?
Using SOAP with .NET we can generate the basic ticket record but we do need to have the option to populate custom fields as well.
Then we are interested to do the same with other soap libraries handling contacts and their custom fields.
Any idea?
Thanx.
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so i'm approaching the direct "insert into" from an external .net program.
any suggestion about how to generate id fields avoiding duplicates?