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nkitson
Joined: 22 Aug 2008
Posts: 5
Location: Surrey, England
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| Posted: Fri Aug 22, 2008 6:31 pm Post subject: Incoming mail server problems (lots of detail!) |
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Hi - I'm a newbie to vTiger and excited so far. Unfortunately, I'm having some problems with getting email working.
Installation went smoothly and I got my outgoing smtp server working with the 'out of the box' configuration using a hosted smtp server (from a different host to my own - auth.smtp.1and1.co.uk) which successfully sent a test message. I then tried using smtp.gmail.com with my gmail account details and got 'Mail could not be sent to the admin user. Please check the admin emailid/Server settings' so I reverted to my auth.smtp.1and1.co.uk.
I then tried to set my incoming server working with both my gmail account and my 1and1 account. In each case I get 'Could not connect to the mail server. Please check the mail server details Here'
In the case of gmail, I'm set up exactly as wiki.vtiger.com
Mail Server Name or IP : imap.gmail.com
Username : your_gmail_user@gmail.com
Password : your_gmail_password
Mail Protocol : IMAP2
SSL Options : SSL
Certificate Validations : Do Not Validate SSL Certificate
openssl is enabled for PHP.
IMAP is enabled in the Gmail Account being used.
php.ini in my vtiger folder is set up as per the wiki - ie
* safe_mode = Off
* display_errors = On
* file_uploads = On
* register_globals = Off
* max_execution_time = 600
* output_buffering= On
* memory_limit = 32M
* error_reporting = E_WARNING & ~E_NOTICE
* allow_call_time_reference = On
* log_errors = Off
* short_open_tag= On
Other details are
Apache version 2.2.9 (Unix)
PHP version 5.2.6
MySQL version 5.0.51a-community
OpenSSL support enabled
OpenSSL Version OpenSSL 0.9.8b 04 May 2006
I attach a phpinfo.pdf file
I edited log4php.properties, changing FATAL to DEBUG in log4php.rootLogger=FATAL,A1. The last line is below and I attach a larger chunk of the log vtigercrm.log
Fri Aug 22 15:53:44 2008,487 [7654] INFO VT - PearDatabase ->CONNECTION ERROR - Could not be connected to the server using imap_open function through the connection strings {74.125.79.109:993/imap2/ssl/novalidate-cert/user=nickxxx@gmail.com}INBOX and {74.125.79.109/imap2:993}INBOX |
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nkitson
Joined: 22 Aug 2008
Posts: 5
Location: Surrey, England
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| Posted: Fri Aug 22, 2008 6:43 pm Post subject: Re: Incoming mail server problems (lots of detail!) |
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Does this forum have a tool for editing posts? for some reason I managed to post 2 copies of one attachment and miss the other!
Never mind, here's the log that should have been with the previous post |
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nkitson
Joined: 22 Aug 2008
Posts: 5
Location: Surrey, England
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| Posted: Fri Aug 22, 2008 6:47 pm Post subject: Re: Incoming mail server problems (lots of detail!) |
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| Just noticed that the forum doesn't like logs to be attached - this is only a small chunk of log so hope it doesn't upset. |
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razor7
Joined: 06 Jun 2005
Posts: 88
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| Posted: Wed Sep 10, 2008 8:22 pm Post subject: Re: Incoming mail server problems (lots of detail!) |
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You can not have diferent incoming and outgoing service providers.
incoming gmail, then outgoing gmail
Bets regards |
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nkitson
Joined: 22 Aug 2008
Posts: 5
Location: Surrey, England
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| Posted: Sun Sep 14, 2008 10:00 pm Post subject: Re: Incoming mail server problems (lots of detail!) |
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Hi Razor7 - thanks for the reply.
I'm not sure I understand how this could make a difference - an isp can have their inbound and outbound servers on different ip addresses so there is nothing to make vtiger realise whether the service provider is the same.
I did try using the same service provider (1and1) for both mail servers and that different help.
I have now set up email on the host I am using (eUKhost) and I am using them for both directions and everything is working so all is well.
Cheers,
Nick |
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