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rbracken
Joined: 12 Jun 2008
Posts: 33
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| Posted: Wed Aug 20, 2008 2:51 pm Post subject: Trouble Ticket Client Email Modifucation |
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The vTiger customer self-service portal sends an email to the client when a solution is entered and saved in a help desk ticket. Currently, the email is signed by the vTiger Support team. How can I change that?
Also, where can I find the text to the client email? I don't see it in the email templates. |
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joebordes
Joined: 18 Aug 2006
Posts: 1100
Location: Alicante/Valencia, Spain
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| Posted: Wed Aug 20, 2008 3:08 pm Post subject: Re: Trouble Ticket Client Email Modifucation |
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Hi,
The support team is defined in a variable in config.inc.php
Read here for the email text:
http://forums.vtiger.com/viewtopic.php?p=69452
Joe
TSolucio |
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rbracken
Joined: 12 Jun 2008
Posts: 33
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| Posted: Wed Aug 20, 2008 6:35 pm Post subject: Re: Trouble Ticket Client Email Modifucation |
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| Thank you! |
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