vtiger

[BernardGBailey]

Hi team,

Where would I modify the trouble ticket email notification template to include the description information when a new trouble ticket has been created?

A simple number and no information being sent, means I have to log in to the remote database to see what the trouble ticket is all about.

Any thoughts on this ?

Cheers
Bernard

[pinaki]

Hi Bernard,

The mail template is set depending on whether you are a portal user or not. If you are a portal user, then the template is being created by the function getPortalInfo_Ticket() present in the Commonutils.php file.

Otherwise if you are not a portal user, then the email template is getting prepared in Save.php of the troubletickets module, i.e. in the

modules/HelpDesk/Save.php file.
But since, this template already contains a description part, I think yours is the former case.

Feel free to contact me any further assistance.

Thanks
Pinaki
vTiger Team

[rbracken]

Where do you update the $portal_url variable and the from email address in vTiger?

[BernardGBailey]

Hi Pinaki,

I can't seem to find where the words

"This is to bring to your kind attention that ticket number "

are generated.

Can you help
Cheers
Bernard