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pnjiiri
Joined: 21 Apr 2008
Posts: 4
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| Posted: Thu Aug 14, 2008 8:19 am Post subject: Creating/Updating Trouble ticket by email |
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vTiger is a great product which I'm evaluating.Is the functionality i.e. creating and/or updating trouble tickets via email coming in vtiger 5.1, if not when can we expect this functionality to come any time soon (is it being worked on)??Forums seen on this subject are:
http://forums.vtiger.com/viewtopic.php?t=12210&highlight=update+trouble+ticket+email
http://forums.vtiger.com/viewtopic.php?t=20477&highlight=trouble+ticket+email
http://forums.vtiger.com/viewtopic.php?t=16996&highlight=trouble+ticket+email
http://forums.vtiger.com/viewtopic.php?t=6114&highlight=
Please advice. |
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kinnaz
Joined: 22 Oct 2008
Posts: 11
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| Posted: Tue Oct 28, 2008 11:36 am Post subject: Creating/Updating Trouble ticket by email |
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| it seems that this isnt theyr priority, because this feature has been requested ages ago, and no progress is seen :( sad, vtiger seemed too good to be true, now we found the weak spot. |
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prasad.a
Joined: 01 Aug 2007
Posts: 982
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| Posted: Wed Oct 29, 2008 5:52 am Post subject: Creating/Updating Trouble ticket by email |
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Hi,
Not sure if you watching our progress, check out the update on this here: http://www.vtiger.com/blogs/2008/10/21/vtiger-crm-51-progress-update-3/
Regards,
Prasad
vtiger Team |
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kinnaz
Joined: 22 Oct 2008
Posts: 11
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| Posted: Wed Oct 29, 2008 7:24 am Post subject: Re: Creating/Updating Trouble ticket by email |
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| only problem is that, there is nothing about feature we are requesting here, there you can see the implementation of making trouble tickets from inbox messages(webmail), we are talking here about automated script that will make ALL emails sent to support@example.com to trouble tickets automaticaly. |
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prasad.a
Joined: 01 Aug 2007
Posts: 982
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| Posted: Wed Oct 29, 2008 7:29 am Post subject: Re: Creating/Updating Trouble ticket by email |
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Hi kinnaz,
Keep watching the progress on vtiger CRM 5.1
Regards,
Prasad
vtiger Team |
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terkibibend
Joined: 01 Nov 2008
Posts: 26
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| Posted: Mon Nov 03, 2008 1:54 pm Post subject: Re: Creating/Updating Trouble ticket by email |
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I understan this feature will come with 5.1.
Automaticaly getting an email from an external mailbox and creating a vTiger object about it will be very good way to manage our business.
For example emails sent to support@company.com can automaticaly become a support ticket and/or emails sent to asktosales@company.com can become a lead. |
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joebordes
Joined: 18 Aug 2006
Posts: 1100
Location: Alicante/Valencia, Spain
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| Posted: Mon Nov 03, 2008 2:11 pm Post subject: Re: Creating/Updating Trouble ticket by email |
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http://forums.vtiger.com/viewtopic.php?p=72649
Just in case somebody on this post hasn't seen it.
Joe
TSolucio |
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prasad.a
Joined: 01 Aug 2007
Posts: 982
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| Posted: Tue Nov 18, 2008 6:55 am Post subject: Re: Creating/Updating Trouble ticket by email |
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Hi All,
We now have introduced Mail Scanner in vtiger CRM 5.1 using which you can automate the email ticketing.
For more details look at:
http://www.vtiger.com/blogs/2008/11/17/660/
Regards,
Prasad
vtiger Team |
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