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gringoLoco007
Joined: 01 Feb 2008
Posts: 8
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| Posted: Mon Aug 11, 2008 2:02 pm Post subject: I/O Error when a excel report is generated |
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Hi,
I'm using crm 5.0.3(patched) and when I create a report I can export it to a pdf without problems, but when I export to excel I have a file with I/O Error (input output erros), so I can open the file.
Any help will be appreciated.
Regards,
PS: I asume the file contains some info inside, because the size is 60Kb. |
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gringoLoco007
Joined: 01 Feb 2008
Posts: 8
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| Posted: Mon Aug 11, 2008 8:03 pm Post subject: Re: I/O Error when a excel report is generated |
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Hi,
I've done as follow:
1. Copied the modules/Reports from a fresh installation to my current instalation.
2. I've cleaned the Smarty/templates_c
3. Then I could generate a excel report. Just aftert that, I couldn't generate another excel report.
The problem:
Some cache files on Smarty/templates_c related to the Reports module prevent to generate new excel reports.
So the problem in my case is that these files on templates_c
%%0A^0A5^0A57CC2A%%ReportsCustomize.tpl.php 644
%%3A^3AE^3AEBC6E6%%ReportContents.tpl.php 644
%%83^83F^83F528E7%%ReportRunContents.tpl.php 644
%%4F^4F5^4F5B4753%%ReportRun.tpl.php 644
%%A8^A8E^A8EB3331%%Reports.tpl.php 644
must be deleted before any new excel report.
Is possible that smarty can not be able to remove these temp files because the 644 permissions? How can I change that.
Regards, |
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gringoLoco007
Joined: 01 Feb 2008
Posts: 8
|
| Posted: Mon Aug 11, 2008 8:03 pm Post subject: Re: I/O Error when a excel report is generated |
|
|
Hi,
I've done as follow:
1. Copied the modules/Reports from a fresh installation to my current instalation.
2. I've cleaned the Smarty/templates_c
3. Then I could generate a excel report. Just aftert that, I couldn't generate another excel report.
The problem:
Some cache files on Smarty/templates_c related to the Reports module prevent to generate new excel reports.
So the problem in my case is that these files on templates_c
%%0A^0A5^0A57CC2A%%ReportsCustomize.tpl.php 644
%%3A^3AE^3AEBC6E6%%ReportContents.tpl.php 644
%%83^83F^83F528E7%%ReportRunContents.tpl.php 644
%%4F^4F5^4F5B4753%%ReportRun.tpl.php 644
%%A8^A8E^A8EB3331%%Reports.tpl.php 644
must be deleted before any new excel report.
Is possible that smarty can not be able to remove these temp files because the 644 permissions? How can I change that.
Regards, |
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