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Customer Passwords
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jburkholder08



Joined: 17 Jul 2008
Posts: 5

Posted: Wed Aug 06, 2008 2:25 am    Post subject: Customer Passwords  

How about allowing the CRM users to define the customers passwords for the customer portal, this would come in handy.

Thanks,

Jonathan Burkholder
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vikas



Joined: 01 Aug 2008
Posts: 27

Posted: Wed Aug 06, 2008 6:03 am    Post subject: Customer Passwords  

Hi Jonathan,

Its a part of customer authentication and also there is facility provided to change his password once he accesses the customer portal.
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jburkholder08



Joined: 17 Jul 2008
Posts: 5

Posted: Wed Aug 06, 2008 6:31 am    Post subject: Re: Customer Passwords  

Ok I understand the idea, but right now my SMTP won't work, could you help me figure out what's wrong?

Thanks,
Jonathan B
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vikas



Joined: 01 Aug 2008
Posts: 27

Posted: Wed Aug 06, 2008 12:54 pm    Post subject: Re: Customer Passwords  

one way of checking your portal's passward is in vtiger_portalinfo table and to help u in configuring SMTP here is a link http://wiki.vtiger.com/index.php/VtigerCRM_Outgoing_Mail_Server_Settings
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navitas



Joined: 14 Aug 2008
Posts: 7

Posted: Fri Sep 12, 2008 10:38 am    Post subject: Re: Customer Passwords  

How about the ability to reset the password? I have customers that only use the portal every now and again - and they forget their password

Can you reset these for customers so they can access the portal again or do you have to turn them off from the portal, and then turn them back on so they will get another "welcome to the portal' email with a password??
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