vtiger

[edlentz]

I have this idea to take a form in PHP and insert the information into the Vt system as a trouble ticket. I am not real happy about how the Customer Portal works. I realize that I need to insert info into the creminity table, but is that all? IF not, can someone give me an example of a insert query that would work? My thought is to have a form on my website that will connect to my server at the office when the form is submitted, and create a new trouble ticket.

Thanks for any suggestions.

[joebordes]

Hi Ed,

I would suggest you use the vtigerCRM SOAP API.
Use the same code the Customer Portal is using when it creates a ticket. This will be the most secure way of doing it.
If you don't want to do it that way have a look at the function that inserts the ticket in the SOAP API

Joe
TSolucio

[onwealdandy]

have you looked at the web forms module. Its basically designed for exatly what you are talking about.

[edlentz]

I will look in both those places Thanks guys.