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Assign multiple contacts to trouble ticket
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marcydarcy



Joined: 14 Mar 2008
Posts: 18
Posted: Tue Jul 15, 2008 1:29 pm    Post subject: Assign multiple contacts to trouble ticket  
Hi all,

Is there a chance to assign multiple contacts to a trouble ticket.
For example several people are in charge for this trouble ticket at my customer and i would like to keep them all up to date.

regards

Marcy
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joebordes



Joined: 18 Aug 2006
Posts: 1089
Location: Alicante/Valencia, Spain
Posted: Tue Jul 15, 2008 1:48 pm    Post subject: Re: Assign multiple contacts to trouble ticket  
Hi,

This cannot be done without programming it in.

If this doesn't happen much, I would suggest that you setup an email list that contains all the people that should be informed.

We are now finishing an open source extension to optimize the emails sent by vtigerCRM (forge autoemail). With a little customization we could easily get this extension to cover your needs.

Regards,
Joe
TSolucio
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