vtiger

[scurlaruntings]

How do you modify the email notifications that are sent from vTiger to include my own company details? IE: the hyperlink for "ticket details" points to vTigers own website. Id like to modify this hyper link to cotain my own URL. Also the signature is from "vTiger support team" as well as the sending email having appended "your-support-name".

I can see a email template for user logins to the portal but not for emails sent from vTiger for trouble ticket notifications. Can anyone point me in the right direction or post a howto? :oops:

[joebordes]

Hi,,

Some of these can be changed in your config.inc.php file. Look for the variables:

$HELPDESK_SUPPORT_EMAIL_ID = '';
$HELPDESK_SUPPORT_NAME = 'your-support name';


Joe
TSolucio

[scurlaruntings]

Iv gone to the root at vTigerCRM and the config.inc.php file doesnt have that variable in it? Is there not a template for it that can be modified?

[scurlaruntings]

Woops found it! For some reason CTRL + F was playing silly buggers. Thanks for your help on this. Any idea how you change the signature? From "vTiger Support Team" ?

[joebordes]

Hi,

Most of the messages sent out are in the modules/HelpDesk/language/xx_xx.lang.php file.

Change the 'Support_team' variable

Joe
TSolucio

[scurlaruntings]

Marvelous! :D Any idea why the notifications are sent twice? When i update a ticket with new comments and press save i get the email in duplicate?

[rippfx]

That's probably because you are the admin of the site and you submitted the ticket.

[scurlaruntings]

rippfx wrote: That's probably because you are the admin of the site and you submitted the ticket. Aha :shock: That would explain it!