vtiger

[chifliiiii]

I just did a fresh install on a strato server. All the wizard was ok until the 4 minutes to get coffee. It just took 5 seconds and went to the last window.
If i try to login i get a invalid username or password. Checking the database the users table looks empty.
Any clue?
I saw a topic with a similar problem but it was for older versions , im suppose its fixed in the last version. Also didnt find any proper solution for it.

Thanks in advance.

[nobuy1]

I have exactly the same issue. Vtiger5.0.4

We have installed many new 5.1 SugarCRM installs with no problems.

We are trying to promote the use of Vtiger, however until these issue get resolved there is no way.

Environment:
Shared Hosting - LINUX, APache2, PHP5, MYSQL5 (no imap available)

Installation seems to work fine from source tar file.
DB set up (no tables also was done)
PHP.INI variables checked with documentation

Installation:
1st screen - no problem (skipped registration)
2nd screen - no problem all green except IMAP
3rd screen - no problem all fields filled in correctly
4th screen - all fields accepted no red warnings or errors
5th screen - config done successfully -
6th screen - go get coffee while DB generation is done ( this was maybe 2 minutes tops)
7th screen - FINISHED

Then login screen defaults to admin, admin - red error message "You must specify a valid username and password. "

I tried many times no access.

Then accessed the MYSQLadmin for the DB, and found NO entries where created for the admin or standard user. However all tables and schema seemed to be created OK.

I then followed the forum instructions for 5.0.4 and inserted the admin user.

ID - 1
user - admin
pass - teKvqLqm1UZPg (0)
crypt - blank

This had absolutely no affect. Its as if the scripts are not getting to the database at all, or timing out.

Please advise...

Noa Buy

[pratim]

Hi,

you can go to this following link which will help you to reset the password for admin as admin

http://forums.vtiger.com/viewtopic.php?t=20372

Regards,
Pratim
VtigerTeam

[nobuy1]

Hi Pratim,

We also tried this as well. In fact the command did work, we also verified this by actually viewing the database table "users" to make sure.

However this had no effect on the access issue. Its as if the scripts are not reaching the DB entry for admin user.

We tried several different encrypted user passwords as well that we know do work.

I thought that we had indicated this in the original post above, my apologies for not being clear.

Please adivse,

Thanks,

Noa Buy

[namburi]

Hi,

As you mentioned in the before post.

Quote: Environment:
Shared Hosting - LINUX, APache2, PHP5, MYSQL5 (no imap available)
And not able to login with default admin user account.

May be your vtigercrm database is created partially in the server.

Please check how many number of tables created in the vtigercrm database.

Default Tables count is 312 with out demo data and 314 is with demo data.

Your php.ini must configured with the following parameters to run vtigercrm smoothly.

Quote: * safe_mode = Off
* display_errors = On
* file_uploads = On
* register_globals = Off
* max_execution_time = 600
* output_buffering= On
* memory_limit = 32M
* error_reporting = E_WARNING & ~E_NOTICE
* allow_call_time_pass_reference = On
* log_errors = Off
* short_open_tag= On

If you still face problem with the Recommended php.ini values please get back to us to address the issue.

[chrisj1963]

Hi, I am experiencing the same exact issue.

I am running php 5 and mysql 5 on a hostgator shared server


my php.ini is as follows


safe_mode = Off
display_errors = On
file_uploads = On
register_globals = Off
max_execution_time = 600
output_buffering= On
memory_limit = 32M
error_reporting = E_WARNING & ~E_NOTICE
allow_call_time_pass_reference = On
log_errors = Off
short_open_tag= On

no matter how many times i reinstall only 254 to 264 tables are created...

I have successfully installed previous version of Vtiger on this server. This is not an upgrade but a fresh install. can someone pls give me some guidance?

thanks very much!

[BIGOT]

Did you create the vtiger database with "root" user or not ?

I had the same problem when I used another user than root in MySql.

Let me know.

Gérald Bigot.
http://www.bigotconsulting.fr


chrisj1963 wrote: Hi, I am experiencing the same exact issue.



I am running php 5 and mysql 5 on a hostgator shared server


my php.ini is as follows


safe_mode = Off
display_errors = On
file_uploads = On
register_globals = Off
max_execution_time = 600
output_buffering= On
memory_limit = 32M
error_reporting = E_WARNING & ~E_NOTICE
allow_call_time_pass_reference = On
log_errors = Off
short_open_tag= On

no matter how many times i reinstall only 254 to 264 tables are created...

I have successfully installed previous version of Vtiger on this server. This is not an upgrade but a fresh install. can someone pls give me some guidance?

thanks very much!

[chrisj1963]

thanks for your response. unfortunately I am on a shared server and cannot get root access. Do you (or does anyone else) have any other thoughts?

[chrisj1963]

chrisj1963 wrote: thanks for your response. unfortunately I am on a shared server and cannot get root access. Do you (or does anyone else) have any other thoughts? Update: problem solved... I tried reinstalling a couple of days later and all went well...
thanks..

[mantis32]

I'm having the same problem. Couple days later, still can't log in after many different ways of trying to install.