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sywee
Joined: 25 Jun 2008
Posts: 27
Location: Malaysia
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| Posted: Thu Jun 26, 2008 9:55 am Post subject: Can pre-fixed field in Trouble Ticket be removed? |
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Facing some problems while customizing the Trouble Ticket view.
Can pre-fixed field like Category and Severity be removed from the Trouble Ticket? |
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eberled
Joined: 24 Nov 2004
Posts: 368
Location: St.Gallen, Switzerland
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| Posted: Thu Jun 26, 2008 2:17 pm Post subject: Re: Can pre-fixed field in Trouble Ticket be removed? |
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| Only by modification of the portal code. |
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sywee
Joined: 25 Jun 2008
Posts: 27
Location: Malaysia
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| Posted: Fri Jun 27, 2008 2:42 am Post subject: Re: Can pre-fixed field in Trouble Ticket be removed? |
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| Possible to provide the source code and method to insert? TQ! |
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eberled
Joined: 24 Nov 2004
Posts: 368
Location: St.Gallen, Switzerland
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| Posted: Fri Jun 27, 2008 9:25 am Post subject: Re: Can pre-fixed field in Trouble Ticket be removed? |
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I don't have build in the possibility to select which fields should be visible or not. So it is hardcoded.
You will find the code in the both files
- Tickets\NewTicket.php
- Tickets\TicketDetail.php
in the customerportal folder. I have only removed the lines for the unneeded fields. |
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sywee
Joined: 25 Jun 2008
Posts: 27
Location: Malaysia
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| Posted: Fri Jun 27, 2008 9:32 am Post subject: Re: Can pre-fixed field in Trouble Ticket be removed? |
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| anyway, thanks! at least I was awared now that there is a way to resolve this problem. |
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