vtiger

[stenoacc]

I would kindly know how to change the default assignment to a group (team) instead of a user when I create a new Ticket in HelpDesk.
How to change the "radio button" (speaking in programmers language)

I've looked for into forum but I didn't find a specific answer

Thanks to whom want help me

PS: I'm sorry for my not so good English

[bwilliams]

I would like to know how as well as I am interested in assigning an invoice to a particular group rather than the user.

Thanks in advance

[bwilliams]

Has anyone tried this. I see so many topics with so many reads but no replies.

tap tap tap *the microphone*

"Is this thing on?"

[pavani]

Hi,

Here is the change to assign a record to a group by default.

In Smarty/templates/DisplayFields.tpl
In condition $uitype eq 53

Replace,

{if $check eq 0}
{assign var=select_user value='checked'}
{assign var=style_user value='display:block'}
{assign var=style_group value='display:none'}
{else}
{assign var=select_group value='checked'}
{assign var=style_user value='display:none'}
{assign var=style_group value='display:block'}
{/if}


With,

{if $check neq 0}
{assign var=select_user value='checked'}
{assign var=style_user value='display:block'}
{assign var=style_group value='display:none'}
{else}
{assign var=select_group value='checked'}
{assign var=style_user value='display:none'}
{assign var=style_group value='display:block'}
{/if}

[bwilliams]

Excellent - Thanks it worked