vtiger

[turburator]

Hi,

My Fedora versions for vtigercrm is
apachectl -v => Server version: Apache/2.2.3
php -v => PHP 5.1.6
vtiger verion => 5.0.4

I just downloaded the source and tried to make it run on "/var/www/html" directory (DocumentRoot as specified in my httpd.conf).

When I access index.php via browser I get a blank page but no errors. I am not able to debug it further.

Any help is greatly appreciated.

Regards
Gary

[carloz]

hi gary,

turburator wrote: Hi,

My Fedora versions for vtigercrm is
apachectl -v => Server version: Apache/2.2.3
php -v => PHP 5.1.6
vtiger verion => 5.0.4

I just downloaded the source and tried to make it run on "/var/www/html" directory (DocumentRoot as specified in my httpd.conf).

When I access index.php via browser I get a blank page but no errors. I am not able to debug it further.



you downloaded the sources (.tar.gz) of vtiger 5.0.4, and decompressed them in your /var/www/html but you can't run the vtiger web-based installer. did i get it right?


check files permissions. see also if you can access with no problem other applications / web pages running on your local webserver

or did you instead managed to install vtiger via web-based installer, all went appartenlty right, but then you have a blank screen? (this might depend on some typo on your config.inc.php)

ciao
keep us informed
carloz

[turburator]

Hi Carloz,

Thanks for the reply. I downloaded the source file of vtiger crm and untarred it in the web directory. I changed the $root of config.inc.php to point to the correct vtiger path (with slashes etc. looked into) and also changed mysql settings, but I cannot see anything on the index.php page.

I can run other web applications without any problem.

Regards
Gary

[carloz]

hi again gary :-)

if you downloaded and untarred the sources, the next thing you need to do is actually install you vtiger instance.

there's a file called install.php in you vtiger root directory - point your browser to that file (usually you get redirected there, but there might be some specific configuration on your webserver preventing the redirect)

from there, you will install via php (the script will generate the tables in the db and all)

no need to worry with config.inc.php at this time - the script itself should set the right parameters in there

hope this helps
keep us informed

carloz

[turburator]

Hi Carloz,

Thanks for the reply. I think you were right. Actually I have vtiger crm running on my windows machine and I just copied the source to the linux box and tried to configure the config file.

But, I have another problem in following the steps you mentioned above. My vtigercrm is not able to find the mysql database. I can individually to go the linux box (throudh SSH as the linux box is only a server) and access mysql database but the vtiger somehow fails to identify it. I used the following host name

localhost
127.0.0.1
192.168.0.12 (the ip of my lan)

But it failed in all of the above.
Any suggestions >

Regards
Gary

[carloz]

Hi Gary,

this is what I do when i move a vtiger instance from a machine to a different one:

-> make a tar (or a zip) of all vtiger files, and a dump of the db
-> copy all files in a directory accessible via web, uncompress
-> create a new db, an user with privileges on it, populate the db with the dump
-> modify config.inc.php accordingly

make sure db_name and user are correct and/or tell us what your error message is

ciao
carloz

[turburator]

Hi Carloz,

Thanks for the reply. I get this error when configuring the vtiger through install.php on page 3

Database Type * No Database Support Detected

This doesn't allow me to proceed further.

Regards
Gary

[turburator]

Hi,

All is well now. It was configuration problem of php file in fedora.

Regards
Gary