vtiger

[specher]

Hello,

I did install the 5.0.4 version. In webmail I can't find a "qualify" button, nor I don't see any automatic qualifying off incoming mails.
I made the connection via Imap.
I can send and receive mails, but when I delete a mail, it is not marked as deleted or moved to the trash.

Thanks for your help, and congratulation for that nice software.

sp

[floriand]

I have the same problem. Look at http://forums.vtiger.com/viewtopic.php?p=65404#65404

[floriand]

Oh, I missed to say, that I also have the problem to delete Emails as you describe it. If you found a solution for your problem, that will be the solution for my problems too.

[ComputerFuerMenschen.de]

Hi all,

I also do miss the qualify button on two different vtiger installations (5.0.4. WinXP and W2k server). I tried two different imap accounts and also imap2 and imap4 but no change. I also tried firefox and ie7, vtiger is trusted site, not change.

On both imap accounts there are folders with german special characters (i.g. Gelöschte Objekte). Could that be a problem?

Any idea how to let the qualify button show up?

Best greetings,
Steffen

[prasad.a]

Hi Steffen,

Check out the Qualify button that appears when a message is selected in Webmail which is not qualified.

The screenshot attached was taken on my local setup (vtiger 5.0.4)

Regards,
Prasad
vtiger Team

[ComputerFuerMenschen.de]

Thanks for the information. The problem is, I never get the Qualify button. I just used HTTP inspector and got

Webmails.js (line 82)
showQualify is not defined
load_webmail("394")
onclick(click clientX=0, clientY=0)
if(showQualify == 'yes')

I did no changes to any of the scripts, except webmails.php, that I extended with the one line that looks up existing contacts when qualifying (instead of always creating new contacts). The Qualify button never came up in the two systems (even before I added the one line to webmails.php).
I also have no language pack installed.

Lets see, what happens, if I set the if in webmails.js to always true...

Best regards,
Steffen

[ComputerFuerMenschen.de]

OK, I added in Webmails.js
var showQualify = "yes";
right before the line
if(showQualify == 'yes')

Now I get the Qualify button and it seems to work.

I get a lot more "... is not defined" messages (gselected_mail, start...). Is there any "global vars = true" that I have to set for php?

[ComputerFuerMenschen.de]

oops, typo
var showQualify = 'yes';

[floriand]

Thanks a lot, Steffen!

I followed your instructions. Now, the Qualify Button shows up and it seems to work. :D

Do you have any idea how to solve the problem when I try to delete Emails? Is this a problem related to special characters as part of the names of imap mail folders like "gelöschte objekte" ? :?

[ComputerFuerMenschen.de]

I can delete most of the mails. However there seem to be some problems with emails that have special characters in the subject. I noticed that there is different behaviour if I use different mail accounts on different mail providers. With one mail provider, mails with special charaters in subject are not displayed in preview. With the other mail provider/account it works fine. Some mails are deletable, some not.

I think there are still severe bugs in handling special characters. For example mails, attached to a contact (using qualify), end at the very first special character, if the mail is opened through the more information tab of the contact.