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edlentz
Joined: 18 Nov 2005
Posts: 509
Location: Midland, Mi.
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| Posted: Tue Mar 04, 2008 4:29 am Post subject: Ticket severity, category, etc dropdowns empty |
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Has anyone else had this? All of the ticket dropdowns for severity, category, urgency are all empty. When you click on the dropdown there is nothing to select from. The same dropdown lists are available in the Helpdesk within VT.
Thanks for any suggestions. |
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crissy2k
Joined: 05 Jul 2006
Posts: 10
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| Posted: Mon Mar 10, 2008 10:23 am Post subject: Re: Ticket severity, category, etc dropdowns empty |
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I also encountered this problem.
It turned out that the vtiger_products query at get_combo_values soap service in vtigercrmdir/soap/customerportal.php was making the soap call time out. So I just commented out that query and disabled the Product field in New Ticket form - I don't need it anyway.
I have by the way 53k number of products.
If this is not the case with you, try printing out the $client->debug_str value so that you can trace. |
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edlentz
Joined: 18 Nov 2005
Posts: 509
Location: Midland, Mi.
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| Posted: Tue Mar 11, 2008 1:31 am Post subject: Re: Ticket severity, category, etc dropdowns empty |
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crissy2k
I found the queries you mentioned and I commented them out and it REALLY speeded up my CustomerPortal but I still have no categories and such. How do I print out the $client debug_str value?
Thanks |
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crissy2k
Joined: 05 Jul 2006
Posts: 10
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| Posted: Tue Mar 11, 2008 3:22 am Post subject: Re: Ticket severity, category, etc dropdowns empty |
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just put
echo $client->debug_str;
between php tags somewhere in NewTicket.php |
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hkalilinks
Joined: 04 Aug 2008
Posts: 9
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| Posted: Mon Aug 11, 2008 4:20 am Post subject: China B2B marketplace |
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| I also have been concerned about this issue |
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