vtiger

[Jerry]

Hello,

I try to change contets and labels into mails send when a ticket is created.
I looked for into save.php, and php files in tickets module.

And I have no solution.

Thanks for answers

[carloz]

Hi Jerry,

lines 131-141 of modules/HelpDesk/Save.php, for example, indicate what to write in the e-mail body if the contact is *not* a portal user...

{

$data['sub']=$_REQUEST['ticket_title'];

$data['parent_name']=$parentname;

$data['status']=$focus->column_fields['ticketstatus'];

$data['category']=$focus->column_fields['ticketcategories'];

$data['severity'] = $focus->column_fields['ticketseverities'];

$data['priority']=$focus->column_fields['ticketpriorities'];

$data['description']=$focus->column_fields['description'];

$data['solution'] = $focus->column_fields['solution'];

$data['mode']= $_REQUEST['mode'];

$email_body = getTicketDetails($focus->id,$data);

}

changing or deleting these fields, adding some static text here, ... will alter tickets' e-mails contents

ciao
carloz

[Jerry]

Hello and thank you.

I will use this information.

To go further : there is static text into the mail. Thanks to the file save.php, we can change fields and add information. But where to change what is already existing.

Thank you

[rasomu]

Have you looked on en_us.lang.php?

If I'm not wrong the statick text is taken as sting from a lang file.

Try on helpdesk or portal user modules, I can't remember exactly in wich one it is.

[Jerry]

Hi,

It's in the language file of the module, from line 175 to 189

thanks a lot, my pb is solved.