vtiger

arodriguez · Guest

Does vTiger currently support an Computer Telephony Integration that provides screen pops for Customer Service Reps?

Thank you,
Albert

indigoleopard

Hello Team!

vtiger does not currently support the integration.
We are having a think on it here and will mostly go for it.
As I have posted elsewhere, we are trying to work with Asterisk@Home integration with vtiger.

Thanks,
Richie

gjm12 · Guest Joined: 15 Apr 2005 Posts: 29

Have you consider working with SIP technology and intergrating Xten or other free SIP softphones?

tleliard · Guest Joined: 29 Jun 2005 Posts: 2

This is something that I am very interested in too. Getting Asterisk to integrate with vTiger would be extremely useful, especially having the ability for CTI but also fax managemetn etc.

I am playing around with this combination at the moment, but due to the day job am not giving it as much time as I would like. If I make any breakthroughts I will be sure to post up.

blarosa · Guest Joined: 12 Apr 2005 Posts: 107

Hi,

Users need CTI - not PABX integration. Provide TAPI support so that you can integrate with ANY voice solution that supports this standard.

TAPI is a standard, it is simple, there is Open Source code available and it will deliver what all customers need - not just a subset who are using oen particular type of PABX. TAPI will allow dialling from vTiger, passing of data to allow for screen pops etc. Please, please do not pick a single path to follow but chose a standard such as TAPI integration.

Why do you think every other mainstream CRM supports TAPI rather than a specific PABX - becasue it is open - just like vTiger.

Biagio

case · Guest Joined: 29 Jun 2005 Posts: 20

There are some cti applications - at least in most cell phones and netmeeting/skype - which can be triggert by a "<a href="callto:+phonenumber" >" link from the browser. Just a suggestion, but this could be a quick fix for such applications. Even if it's just half the way, as incoming calls will not be detected.

Rgds,
Hans

indigoleopard

Hello Hans,

Any links will be useful to pursue this please.

Thanks,
Richie

case · Guest Joined: 29 Jun 2005 Posts: 20

Hi,

I would suggest to make it an optional setting, where users can enable/disable/edit a link which will be wrapped around phone/fax numbers.
RFC 3966 (http://www.faqs.org/rfcs/rfc3966.html) describes uri for phone/fax numbers as tel: and fax: links, wheras netmeeting and skype are using the callto: scheme
http://msdn.microsoft.com/library/default.asp?url=/library/en-us/netmeet/nm3_1l4o.asp
http://support.skype.com/index.php?_a=knowledgebase&_j=questiondetails&_i=108

I used the callto: link in wap applications - unfortunatly I don't know where I got this information from. (Maybe some specifications from Nokia or so).

Rgds,
Hans

case · Guest Joined: 29 Jun 2005 Posts: 20

You might also know this, so just to be complete: With
http://www.enum.at/index.php?id=479
you can invoke calls with asterisk from outlook and so on. Similiar to the above mentioned links, one colud set a registry key, e.g.
HKEY_USERS\[0..9]\Software\Classes\callto\shell\open\command "vtigertapicall.vbs %1"
which calls a vbs script or somethings that will invokes the siptapi program.
But this is just the way to call from vtiger - most people would expect that crm shows up also contact information of incoming calls.

Rgds,
Hans

indigoleopard

Hello Team!

Thanks for the links.
We will pursue it .

Richie