vtiger

[djaburg]

When modifying a trouble ticket, the client is sent an e-mail message that indicates it's from the vTiger Support Team. I've looked around the application and quite a few of the .php files to see where that is coming from and can't find it. Any ideas where to change that text string? I'm testing this out with some of my larger customers and they're wondering who the vTiger team is.

[shahul]

Hi djaburg!

Try this:
In include/language/en_us.lang.php

Change
'MSG_VTIGERTEAM'=>' vTiger Team',
into
'MSG_VTIGERTEAM'=>' djaburg'

It may solve your problem!

Thanks
Shahul

[djaburg]

Tried that one and it's not the correct area, but thanks. Any other thoughts?

[djaburg]

Actually just found it, it's in the modules/HelpDesk/language/en_us.lang.php file. Finally, that's a relief. Also was able to adjust some of the text spacing to look better.

[Fenzik]

Hi Djaburg

Here you can change the text of the Email for Helpdesk
Code:
File - include/utils/CommonUtils.php
function name - getTicketDetails
line # - 2752


Line # 2791 you can change the signature part.

If you wanna change the Vtiger support name, you can change it from
Code:
Filename - config.inc.php
Line # - 35