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caralomi
Joined: 02 May 2007
Posts: 10
Location: Michigan, USA
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| Posted: Mon May 21, 2007 8:45 pm Post subject: Planning to use vtiger for CRM in a Hotel |
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I am trying to see if I can use vtiger for salesforce automation and crm for a hotel-resort....
Has anyone attempted to do such a thing before, can it be done? |
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Sai
Joined: 22 Aug 2004
Posts: 1575
Location: Chennai, India
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| Posted: Tue May 22, 2007 8:39 am Post subject: Re: Planning to use vtiger for CRM in a Hotel |
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Hi Caralomi,
Welcome to vtiger!
Could you please post your CRM requirements, so that we will be in a better position to let you know vtiger implementation procedure for hotel-resort?
If you are looking for a private discussion, please drop me a mail at gopals at vtiger dot com.
Regards,
Gopal |
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gdecaires
Joined: 09 Mar 2008
Posts: 6
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| Posted: Sun Mar 09, 2008 11:15 pm Post subject: Re: Planning to use vtiger for CRM in a Hotel |
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I'm also planning on using vtiger for my hotel group. In fact, I'm installing it now and will begin configuring immediately.
I'd like some advice and/or tips from anyone who's done this. |
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jamesmoey
Joined: 12 Aug 2005
Posts: 139
Location: Sydney, Australia
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| Posted: Mon Mar 10, 2008 11:11 am Post subject: Re: Planning to use vtiger for CRM in a Hotel |
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| You probably need a reservation system to keep track of room and reservation. Therefore, at least an customize reservation module. |
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gdecaires
Joined: 09 Mar 2008
Posts: 6
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| Posted: Wed Mar 12, 2008 2:12 pm Post subject: Re: Planning to use vtiger for CRM in a Hotel |
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I have a full online reservations system and PMS so that's not the issue. We're quite a large hotel group and I have configured an alternate product for CRM use before. Where I always run into problems is that most (to date the truth is all) CRM systems that I have tried are centered around retail business rather than service oriented business. By this I refer specifically to name schemes rather that functionality as at the end of the day, hotels really are retail in that they sell rooms.
What I'm looking for is a system that can do the following:
1) Regularly import data from our Oracle based PMS and populate fields with it.
2) The fields will be able to be adjusted to suit industry specific names.
3) Track marketing campaigns, whether online or print media etc.
4) Have the facility to provide a customer (guest) feedback form which, once filled out, will be stored under the guest profile.
If anyone has done this before or has any ideas let me know. |
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