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arivera
Joined: 09 Mar 2007
Posts: 3
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| Posted: Mon May 14, 2007 4:50 pm Post subject: Tickets requesting support from me |
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Hello,
I don't know if there's an option like this. If there's no such option, it would be nice to have a button in our homepage that displays the open tickets that have been assigned to me (the logged user), instead of having to create a view for each user.
Thanks! |
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Balduin
Joined: 18 May 2005
Posts: 1774
Location: Berlin
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| Posted: Mon May 14, 2007 5:08 pm Post subject: Tickets requesting support from me<br /><a href=&qu |
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| What's your issue with custom views? I use these views in conjunction with the key matrix feature. Activated it could display you the number of tickets assigned to you at home. With the help of the filters you can even devide it for instance by users or by status (e.g. open, pending, closed etc.) I think that is much more powerful than the button you proposed. Am I wrong? |
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arivera
Joined: 09 Mar 2007
Posts: 3
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| Posted: Mon May 14, 2007 5:21 pm Post subject: Re: Tickets requesting support from me |
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Thanks Balduin. The problem is that you have to create a view per user, right? And then you have to show the view on the key metrics.
What if you have a lot of users? It would be easiest to have a button (like the one that you click to open the calendar for example) that shows you the open tickets of the user that is logged in...
I don't program anymore but when I did it I used to tell the users "I'm gonna do this once, but you're gonna use it a thousand times so, if you're not comfortable with the way it works, we can change it"...
Imagine how much time of creating views would save a single button... |
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Balduin
Joined: 18 May 2005
Posts: 1774
Location: Berlin
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| Posted: Mon May 14, 2007 5:37 pm Post subject: Re: Tickets requesting support from me |
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ok, I got your idea. What I would do would require a little bit of code change. On each home page there is the dashboard that shows you the tickets which are assigned to you. You can click on it but it displays a list of all tickets and does not destinguish the status. You may change the code so that this dashboard shows the open tickets only and you are set.
That seems to me as much less work than placing a button. |
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Sai
Joined: 22 Aug 2004
Posts: 1575
Location: Chennai, India
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| Posted: Fri Jun 01, 2007 2:06 pm Post subject: Re: Tickets requesting support from me |
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Hi Arivera & Balduin,
Currently we are not persisting (storing) Custom Views on per user basis. Down the road, we will persist the custom views based on user roles. With this it will be possible to users define their default custom views.
In fact, we can have "My Open tickets" as one of the default views in Tickets module.
I have created enhancement ticket in vtiger Trac for a better follow-up.
http://vtiger.fosslabs.com/cgi-bin/trac.cgi/ticket/4021
Regards,
Gopal |
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