vtiger

[seedubya]

Hi
I would like to change the default assignement of new tickets to "group" and a new group called "Rockfield" I have created. Currently it defaults to user and the logged in user.

I would also like to change the default values of the picklists on new trouble tickets and change the default "Related to Value" to "Accounts".

I'm not a coder but can follow directions easily and have already changed some of the defaults via explanations from the wiki.

Is this possible?
What files should I look in?

Thanks in advance.

Colm