vtiger

[marcthouvenin]

Hello,
I migrated from SugarCRM to VTiger.
Using a my localhost server on HTTP (without SSL), I can both import export address book from TB and add a Message to a Vtiger contact using TB Extension.

Using a HTTPS remote hosting, I can Export a whole TB address book but I can't add a message to a Vtiger contact using TB Extension:
"Error while parsing response from vtiger crm server".
Note that I can choose the contact found searching the email address but once I validate this contact, the error occurs.
It obviously isn't a false authentication issue, because I can access the vtiger server to find a contact with a email address prior the error to occur.

I read some issue may come from HTTPS but I'm not sure it is the actual issue. And I don't want to use Vtiger without HTTPS.
My issue could be related to some php parameters and so on.

Best
Marc

[Guest]

I experienced the same behavior.
Did you finaly find how to fix it ?
Best
Peter

[vTiger.it]

Hi Marc,
did u know that we have released a tool for automagically migrate all sugar data to vtiger?
you can download the script from our site
http://www.vtiger.it/index.php?option=com_docman&task=cat_view&gid=17&Itemid=28

regards,
vTiger.it Team

[marcthouvenin]

Hello,
Great idea, I wanted to migrate data manually. So this script will be useful. I will test it.

But right now, I would like very much to get the "add message" feature working in the vtiger TB extension !

When I test it with a vtiger instance on localhost, it works fine, but as soon as I use a remote one, it doesn't work anymore. My remote server doesn't have https. It isn't a authentication issue, too, because I can export/import contacts with this remote server.
I use Mozilla thunderbird 1.5 on Mac OS X

Is anyone there who could help me, please ?

Best
Marc

[Stef]

It sounds like nobody knows what to do in this case. I had similar issues and went back to sugar because the only interest for we was this mozilla thunderbird support. Don't work well, so better stay with sugar for a while ;-)

[mitra]

I'm starting to feel the same - this doesn't work, and nor does sending mail from within vTiger,

- Mitra

[Guest]

I have got the soultion for this problem, :)

goto modules/Emails/Emails.php

just add the below codes in the line 42 i,e. after
var $plugin_save = false;

var $rel_users_table = "vtiger_salesmanactivityrel";
var $rel_contacts_table = "vtiger_cntactivityrel";
var $rel_serel_table = "vtiger_seactivityrel";

Thanks & Regards
Bharath

[mitra]

Thanks - this works,

Its still a pretty minimal interface, for example you still have to locate Attachments on your hard drive and add them individually to the Attachments directory.

[mitra]

It would be nice also to have a way in the extension to automatically (or for example via checkbox) add an outgoing mail to the appropriate contact.

In fact, there seem to be MANY more bugs in that interface, for example when you Import Contacts from CRM it duplicates the ones you've got already, and does it repetitively.

Also - searching contacts from the CRM only matches on Last Name.

And .... if you try and add a Sent message it defaults to MY address rather than that of the recipient of the message.

is there an update that anyone's working on by any chance?
- Mitra

[Guest]

Thanks for your comments Mitra,
We'll try to add this as feature in one of our future release
Thanks & Regards
Bharath
(vtiger)