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omaricon
Joined: 01 Nov 2005
Posts: 3
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| Posted: Tue Nov 01, 2005 1:09 pm Post subject: Please Check the Mail Server Name... |
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Hello everyone
I hoping someone could point me in the right direction. I have just installed vtiger with patch 2. I have entered the correct mail server name (mail.mydomain.com) yet each time I try to send a email. I get the following message.
"Please Check the Mail Server Name..." I really don't know what to make of it I've been going though the forum and it seems that simular issues were solve with patch 2. I have uninstall and reinstall serval times now with out success. |
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mickie
Joined: 13 Jan 2005
Posts: 710
Location: Chennai, India
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| Posted: Wed Nov 02, 2005 7:53 am Post subject: Please Check the Mail Server Name... |
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Dear omaricon,
This error will occur when the vtiger could not be connected to the specified mail server. To test whether your mail server can be accessible or not by ping your-mail-server. If you can ping your mail server then there will be no problem in connecting your mail server through the vtiger.
please let us contact for further informations.
Thanks & Regards
Mickie |
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omaricon
Joined: 01 Nov 2005
Posts: 3
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| Posted: Wed Nov 02, 2005 5:15 pm Post subject: Please Check the Mail Server Name... |
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Thank you mickie!
I able to ping my mail server. yet I still have the problem. Any other ideas you may have would be greatly appeciated.
Thank you,
omaricon |
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omaricon
Joined: 01 Nov 2005
Posts: 3
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| Posted: Wed Nov 02, 2005 5:56 pm Post subject: Please Check the Mail Server Name... |
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I solved the problem by using the ip address of my mail server instead of mail.mydomain.com
omaricon |
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vtigerrocks
Joined: 27 Oct 2005
Posts: 30
Location: Colorado
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| Posted: Thu Nov 03, 2005 8:36 pm Post subject: Re: Please Check the Mail Server Name... |
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| ANy other ideas. I have the same issue. IP address does not work. |
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vtigerrocks
Joined: 27 Oct 2005
Posts: 30
Location: Colorado
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| Posted: Mon Nov 28, 2005 4:25 am Post subject: Re: Please Check the Mail Server Name... |
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| I still can not get it to work. Any other ideas? |
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mickie
Joined: 13 Jan 2005
Posts: 710
Location: Chennai, India
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| Posted: Mon Nov 28, 2005 5:41 am Post subject: Re: Please Check the Mail Server Name... |
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Dear Team,
Please look into the following document if you are using the windows smtp server
http://www.vtiger.com/wiki/index.php/Vtiger_CRM_-_Tips_%26_Tricks
Please let us know if you need any further assistance.
Thanks & Regards
Mickie |
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Guest
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| Posted: Wed Jan 18, 2006 4:48 pm Post subject: Re: Please Check the Mail Server Name... |
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I am also still having this problem. I have tried the following:
ping my mail server at mail.mydomain.com and received reply.
set auth to false with no username and pwd.
use mail server IP instead of domain.
edit config file to fill in mail server info.
my "Settings -> Outgoing mail server" is filled in properly.
my "List Mail Servers" is also filled in.
Any further help would be greatly appreciated as I am completely "stuck" at the moment.
Thank you |
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oneride21
Joined: 17 Jan 2006
Posts: 13
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| Posted: Wed Jan 18, 2006 4:49 pm Post subject: Re: Please Check the Mail Server Name... |
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I am also still having this problem. I have tried the following:
ping my mail server at mail.mydomain.com and received reply.
set auth to false with no username and pwd.
use mail server IP instead of domain.
edit config file to fill in mail server info.
my "Settings -> Outgoing mail server" is filled in properly.
my "List Mail Servers" is also filled in.
Any further help would be greatly appreciated as I am completely "stuck" at the moment.
Thank you |
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mickie
Joined: 13 Jan 2005
Posts: 710
Location: Chennai, India
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| Posted: Thu Jan 19, 2006 5:37 am Post subject: Re: Please Check the Mail Server Name... |
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Dear oneride21,
Thanks for your detailed informations. Please have a look into the vtigercrm.log file and search for Language string failed to load and let us know whether it shows the error connect_host or not. Also please let us send your email id and contact number with country code as a PM.
we will setup webex and will try to solve the problem.
Please contact us in our Toll Free number for further informations.
Thanks & Regards
Mickie |
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